Built in the UK, for regulated conversations.
CallGuard AI is call QA and compliance scoring software, built in the UK, with customer data stored in the UK. We exist because most compliance teams can only review a tiny sample of their calls, and regulators stopped accepting that years ago.
The 5% sample was never the plan.
Every compliance team we spoke to had the same shape of problem: a senior reviewer spending an hour per file, a sample rate in single digits, and a regulator (post-Consumer Duty, under PECR and CONC) asking for systematic evidence of good outcomes. Sampling was a limit imposed by human capacity, not a policy anyone chose. Large language models removed the limit, so we built the product around what compliance teams actually need to produce: a verdict on every criterion of every call, backed by the transcript evidence it was decided on.
Evidence-first AI
An AI verdict without evidence is an opinion. Every pass and every fail CallGuard AI produces shows the transcript evidence it was decided on, because that is what an auditor, a regulator or a complaints handler will ask to see.
Your interpretation, not ours
Firms interpret "suitable" and "fair value" differently, and they are allowed to. When your compliance officer corrects a verdict, up to five of the most recent corrections on that criterion are shown to the AI as examples the next time it scores that criterion, alongside your exemplar calls — so the AI sees how your firm has read that criterion before, not only the scorecard's words. More on how scoring calibration works.
Privacy by design
Names, payment details and health information are replaced with tags in the transcript before it is stored or scored. Audio is encrypted at rest with AES-256-GCM, customer data is stored in the UK, and our DPA and sub-processor list are published, not available on request.
Honestly quoted
No 90-day pilots, no solution architects, no quote you have to sit through three calls to hear. Starter, Growth and Pro are quoted per seat for your team size, with volume discounts and no multi-year minimum, and there is no integration project to begin.
Four sectors, one compliance engine.
CallGuard AI scores calls for FCA-regulated advice firms, contact centres and BPOs, debt collections teams and outbound sales operations. The regulatory vocabulary differs (Consumer Duty, CONC, PECR, TPS) but the job is the same: evidence what happened on every call or sale, and catch the breach before it becomes a complaint.
Founded by Kofi Vickery and Charlotte Court.
CallGuard AI is built and run by its founders, Kofi Vickery and Charlotte Court, out of CallGuard AI Ltd (company number 17279006), registered in England and Wales at 106 Haytor Avenue, Paignton, England, TQ4 7TB.